Getting your problem solved is a top priority to us. If you need assistance please get in touch with our friendly customer support team via email at or send us a message via our live chat. We are available to help you from Monday - Saturday, and usually respond within 48 hours. If you want to cancel an order placed within the last 3 hours please send us an email as soon as possible with your order number.


Choosing the right size

This is a fairly common question and in all honesty, there is no ‚Äúright‚ÄĚ size! This is completely up to you. Though we do find that the bigger sizes are definitely more satisfying to cuddle. When choosing a plushie size it's always good to imagine how big it will be in real life before purchasing our plushies.


Getting rid of wrinkles and lumps on my plushie

Some of our plushies are enormous, so to be able to ship it across the world, we have to¬†compress it when packing. Therefore, they may have wrinkles and lumps when you first take them out of the packet. But don‚Äôt worry ‚Äď these wrinkles will ease out the longer our¬†Kyootii plush is out of its bag. Remember to give it a good shake and pat down to let the lumps ease out as well!


Washing my plushie

Here is a complete guide on how you can wash your Kyootii plushies:

1. Use the gentlest cycle available on your washing machine.

2. Wash our plushie in cold water using a mild detergent.

3. If disinfecting is a concern, use warm water or consider using a product like Lysol Laundry Sanitizer, which is safe on both whites and colors, unlike chlorine bleach.

4. If the plushie is small enough to fit in a launderable mesh bags or duvet cover this would also be a plus. Padding the drum of the washer with towels can also add another layer of protection. Recommended!

5. Air-drying will be the gentlest choice, and a hairdryer turned on low heat can help to fluff up the fur once the plushie has reached the just-damp stage (think of it as a finishing touch!)


What material do you use for your Kyootii plushies?

Our plushies are filled with High Quality PP Cotton so be sure to experience the softest and squishiest plushie.